Terms of services
Prices and Product Information
Pawta reserves the right to change prices and other product information without prior notice.
- Orders can be placed through Line OA (Line ID @smartvetpetcare) or Facebook page: Pawta Pet Food. There will be staff available to assist you from Monday to Friday from 9:30 AM to 4:30 PM (GMT+7), except on public holidays.
- Orders can be placed online on the website www.pawtapetfood.com 24 hours a day.
- In the event that the product is not in stock, we reserve the right to refuse and/or limit the quantity ordered.
Customers can pay by transferring the payment to the bank account details as follows:
Account name: Smart Vet Co., Ltd.
Branch: Fashion Island Ram Inthra
Account number: 100-1-65541-4
Once the payment is complete, customers can notify the payment at one of the following channels
– Line OA: @smartvetpetcare
– Facebook page: Pawta Pet Food
Shipping Terms and Conditions
* We do not currently provide shipping outside of Thailand
The company will ship the goods after verifying that the customer has confirmed the order and notified the payment.
The company will ship the goods within 2-3 working days, excluding Saturdays, Sundays, and public holidays, via the shipping agent company (Flash Express or J&T Express).
For orders that are confirmed and notified after 1:00 PM, the company will ship the goods within the next business day.
You will not be able to change the shipping address and/or service once you have confirmed the order.
In the event that the goods have been shipped, you will not be able to cancel the order.
Customers can contact the company during the company’s business hours (Monday to Friday from 9:30 AM to 4:30 PM). The company reserves the right to not provide customer service outside of business hours.
Pawta is pleased to accept returns under the following conditions:
- Damaged, broken, or non-functional products.
- Receipt of the wrong product, not matching the customer’s order.
- Expired products (within 5 days of receiving the product or before the product’s expiry date).
- The goods must not have been used and must be in new condition.
- The goods must be returned with the original packaging.
- The goods and packaging must be in as close to original condition as possible. If there is any additional damage, we reserve the right to refuse to accept the return.
- If you have received the goods for more than 7 days, the company reserves the right to refuse to accept the return from you.
We recommend that you check the goods immediately after the goods are delivered to you within 3 days of the date you receive the goods. If you find that the goods have been shipped incorrectly, you can notify us of the return by contacting Line OA: @smartvetpetcare (with @ in front).
- Customers provide the following information to initiate the return process and send it through our contact channels:
1.1 Video recording while opening the problematic product.
1.2 Description of the issue.
1.3 Payment evidence.
For customers requesting a refund, additional documents are required:
- Copy of ID card
- Copy of Book Bank
- Evidence of name or surname change (if applicable)
*Documents must match the name on the product order.
- Return the goods to “Smart Vet Co., Ltd., 8/112-113 Ratchada-Ramintra Road, Ramintra Subdistrict, Khanna Yao District, Bangkok 10230, Tel: 02 347 7733 ext. 25”.
- Once we receive the product, we will contact the customer to arrange for a new product delivery or process a refund.
- If the received product is incorrect, damaged, or faulty, the company is willing to accept the return with cash on delivery and replace the product at no cost.
The company will provide a full refund if it cannot replace or substitute the ordered product. Refunds will be processed within 10-15 business days after receiving the returned products and verifying their condition.
Pawta welcomes customer feedback. Customers can contact the company through Line OA: @smartvetpetcare or Facebook page: Pawta Pet Food. Additionally, you may also submit your comments through our “Contact Us” page of the website
For further inquiries, customers can contact Pawta through:
Phone: 02 347 7733 ext. 25
Line OA: @smartvetpetcare
Facebook page: Pawta Pet Food